Please find detailed below our terms and conditions for a Web Site Hosting service (the "Service")
between Compila Limited and the Customer. The Customer being the person(s) or business that pays for the "Service". Compila Limited agrees to provide, the "Service" on the terms and conditions set out below. Please note that by purchasing our services and continuing to use them, you are agreeing to adhere to our terms and conditions below:

RESELLER HOSTING TERMS AND CONDITIONS

1.) Compila Ltd take no responsibility for any information loaded to our customers accounts or web sites. If it is brought to our attention, and we deem the material to be inappropriate, we will suspend the customer's service on accounts or web sites, until any illegal or inappropriate data is removed.

2.) The customer will fully indemnify Compila Ltd against liability (of any nature), which may befall Compila Ltd as a result of the customers illegal use of our services.

3.) Refunds are only available, if the level of service provided to the customer by Compila Ltd, is determined unsatisfactory by the staff of Compila Ltd. No refunds are available if the customer wishes to cancel their account for any other reason. An administration fee of £2.00 + Vat may become due to cover bank and credit card charges.

4.) Customers shall not provide copyrighted materials without authorisation, provide obscene or offensive material (e.g. pornographic), provide material whose nature and/or volume compromises the ability of Compila LTD's servers to serve other customers' web sites (instances including but not limited to unreasonable consumption of disk space, Internet link bandwidth, CPU, and memory usage, as determined by Compila LTD's staff), provide materials that are deemed by the government authorities as inappropriate or illegal. Any such government determinations will be binding on the customer, not Compila Ltd.

5.) Compila Ltd may not wish to host web sites, including but not limited to the following content, adult, games, mobile phone tones or logos, computer games, celebrities, warez, web sites owned by any customer under 18 years of age, sites with webcams.

6.) Spamming or any type of unsolicited commercial or non-commercial email, is strictly prohibited, and your account may be suspended if you are found to be doing so.

7.) Monthly bandwidth allowance is stated as unmetered. However, if we feel that a customer is using excessive amounts of bandwidth, and is affecting the service we provide to our other customers, then we reserve the right to cancel their hosting package and offer them a full refund less any domain name registration fees. Any sites running mySQL bulletin boards, message forums or Chat services are limited to 3Gb of bandwidth per month. Additional bandwidth fees may be applied.

Please note that the files used within the Reseller account have to be served to the website. (all files must be used within the site) We do not alour servers to be used for file storage.

Before any webspace or bandwidth limits can be increased all available space and bandwidth must be used. There can be no wasted limits used within accounts. i.e an account cannot be allocated 1GB of space and only be using 200MB.

8.) Bandwidth limits are put in place to make sure that our customers do not breach our terms and conditions. Within your cpanel you can enter a email address to advise you when your site is nearing its bandwidth. Please email support@compila.com when this email is received and providing the site stays within our terms and conditions we will increase the bandwidth.

9.) It is advisable, that if you want to use forums on your web site, you use a php/mysql solution, there are many free forum programs that can installed. Perl or CGI forums are slow and inefficient. If Compila deems necessary, the customer can be asked to remove their forums or asked to switch to a php/mysql solution.

10.) Spam email is one of the major scurges of the Internet and is something we spend lots of time and money on trying to fight for our customers, but is something we cannot stop. We have spam blockers running constantly on our email servers, but due to the fact that spammers constantly change the format of emails, it is impossible for all emails to be blocked.

Anti spam filters run on all of our hosting plans. With our Commerce plan or above you also have the added facility of Spam Assassin, which allows you to greatly help reduce the amount of spam that you receive.

11.) Multimedia file types, limited in size to 1Mb, including but not limited to .mov, .avi, .mp3, .wav, .rm, .ram, .wmp, .zip, rar are permissible but sites using these file types will be monitored, and if Compila deems necessary 4 and 7 above will apply. Any files over 1MB in size are not allowed on our servers. Failure to adhere to this may result to suspension of your site with no prior warning.

12.) Compila Ltd is not responsible for any interruption of service, and accepts no liability for any loss of services, sales or any other form of loss.

13.) Compila Ltd reserves the right to alter these terms and conditions at anytime and without notice.

14.) Compila Ltd reserves the right to terminate any accounts, at any time, where the user has made unreasonable or inappropriate use of any of the services supplied to the customer by Compila Ltd, as deemed by our staff.

15.) If domain names are not renewed within a specified time of 2 weeks after expiry, then Compila cannot be held responsible for the loss of any domain name which has expired and been been purchased by a third party.

16.) A fee of £3.50 + Vat will become due to any customers who wish to keep their UK domain names for a 2nd year, but do not wish to renew their hosting. This is the case whether the client wishes to remain with Compila Ltd or not.

17.) Compila offer a pop3 incoming mailservice. For pop3 services all domains hosted with us are required to use their ISP SMTP servers to send email. Compila do not offer a pop3 SMTP service and cannot be held responsible for emails that cannot be sent via this method.

18.) COMPILA GUARANTEE:

If you are not entirely happy with our web site hosting service with regard to any technical problems that you are experiencing that we are unable to solve, we will offer you a full refund, less the cost of any domain name registration fees, within 60 days of your original order date.

19.) By purchasing a Compila service, you are aware and agree that any refund that needs to be made to your account, due to overpayment, payments taken in error and 60 day money back guarantee payments can take upto 30 days to appear in your account once you have provided Compila with your transaction auth code.

20.) All upgrades are automated. It is the customers responsibility to make sure that they have purchased the correct upgrade as Compila will be unaware of any incorrect upgrades. If a mistake has been made, then please contact the sales team as they will be able to help rectify the issue.

21.) Reseller Invoicing: All invoices are made yearly irrespective if you have a monthly or yearly reseller plan. If you require a monthly invoice, then there is a £1.50 admin charge as these are created manually.

22.) LIMITATION OF LIABILITY:

22.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded;

22.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence;

22.3 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim;

22.4 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising;

22.5 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever;

23.) You are solely responsible for ensuring the Services are renewed. WE SHALL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY IN CONNECTION WITH THE RENEWAL OR ANY ATTEMPT TO RENEW THE SERVICES AS DESCRIBED HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY FAILURE OR ERRORS IN RENEWING OR ATTEMPTING TO RENEW THE SERVICES. The foregoing limitation of liability is in addition to any other limitations of liability set forth in this Agreement. All invoices are sent via email and it is your responsibility to keep your email address upto date. Compila cannot be held responsible for invoices being sent to the wrong email address.